This Refund Policy explains how Blob Works Limited ("Blob", "we", "us", trading as Blob CRM) handles refund requests for subscriptions to the Blob CRM service. It forms part of the Terms of Service.
Every new workspace starts with a 14-day free trial. No payment is taken during the trial, so there is nothing to refund at this stage.
If you would like a refund, contact us at [email protected] from the email address registered to your workspace. Include the workspace name, transaction date, amount, and the reason for your request. We will respond within 2 business days.
All Blob CRM subscriptions are billed through Stripe. Where we approve a refund, we process it directly and it is returned to your original payment method.
If you believe you have been charged in error — for example a duplicate transaction, or a charge after cancellation — contact [email protected] and we will investigate. Where our records confirm the error we will arrange a refund to your original payment method.
Approved refunds are returned to the original payment method. Funds typically appear on the card or bank statement within 5–10 business days, depending on your card issuer.
You may cancel your subscription at any time from Settings → Billing → Manage subscription. Cancellation stops future renewals; it does not in itself trigger a refund. To request a refund, use the process in section 2.
We may update this Refund Policy from time to time. Material changes will be announced in-app and by email to workspace admins.
Billing and refund enquiries: [email protected]