These Terms of Service are entered into between you and Blob Works Limited, a New Zealand limited company trading as Blob CRM ("Blob", "we", "us", "our"). All references to "Blob CRM" in these terms refer to the service provided by Blob Works Limited.
By creating a Blob CRM workspace, you agree to these terms. If you're agreeing on behalf of a company, you confirm you have authority to bind that company.
Blob CRM is a multi-tenant SaaS CRM. Blob Works Limited grants you a non-exclusive, non-transferable, revocable licence to use the service for your internal business purposes during your subscription term.
Blob CRM is a business-to-business product. It is supplied solely for the purposes of a business and is not intended for, offered to, or supplied to consumers.
By agreeing to these terms you confirm that you are acquiring and using the service for the purposes of a business, and that the Consumer Guarantees Act 1993 (New Zealand) does not apply. Where you are in Australia, you confirm you are acquiring the service for business purposes. Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded.
You must not use Blob CRM to:
We may investigate suspected breaches and take action under section 12.
Each workspace includes 5 GB of stored data, counted across your database records, file attachments and stored email.
Storage above your included allowance may be charged at our then-current rates. We will give you at least 30 days' written notice before charging for storage above your allowance, and you may reduce your usage or export and delete data within that period instead.
We may also apply reasonable technical limits to protect platform stability — for example on API request rates, email sending volume, or automation frequency. Where we do, we will tell you what they are.
New workspaces receive a 14-day free trial. No payment is taken during the trial.
When you subscribe, your subscription runs for the billing period you select (monthly or annual) and renews automatically for successive periods of the same length until cancelled.
You may cancel at any time from Settings → Billing → Manage subscription. Cancellation takes effect at the end of your current billing period; you keep access until then. Cancelling does not by itself entitle you to a refund — see our Refund Policy.
If your trial ends without a subscription, or a subscription ends, your workspace moves to a read-only state. You can still sign in, view your records and export them. Subscribing at any point during that window restores full access.
Fees are those shown on our pricing page or in your workspace at the time you subscribe, in US dollars unless stated otherwise.
We may change our prices. We will give you at least 30 days' written notice before a change takes effect, and any change applies from your next renewal — never mid-period. If you do not accept a price change, you may cancel before it takes effect.
Where a plan is offered at an introductory or promotional rate for a stated period, the standard rate applies automatically at the end of that period. The standard rate is disclosed at the point of purchase.
All fees are exclusive of sales tax, GST, VAT and any similar tax, which is calculated at checkout and added to your invoice. You are responsible for any withholding tax and must pay us the full invoiced amount.
Payments are processed by Stripe. We do not store full card numbers.
You own your data. We process it on your behalf and only as necessary to provide the service, as set out in our Privacy Policy and Data Processing Addendum. We do not sell your data, and we do not use the contents of your workspace to train AI models.
You can export your data at any time from Settings → Account → Export. Exports include CSV files of every entity plus a JSON bundle.
Deletion. When your workspace is deleted, or 30 days after your subscription ends without renewal, we delete your workspace database. Residual copies may persist in encrypted backups for up to a further 90 days before those backups expire on their normal cycle.
Export before you go. It is your responsibility to export anything you need before deletion. Once a workspace is deleted we cannot restore it.
We take regular encrypted backups as part of operating the platform. Those backups exist for our disaster-recovery purposes and are not a customer-facing restore service.
To the maximum extent permitted by law, we do not guarantee that any data can be recovered, whether from backups or otherwise, and we give no warranty as to the availability, completeness, integrity or age of any backup. We are not obliged to restore data that you or your users delete, overwrite, or lose through an integration, import or automation.
You are responsible for maintaining your own copies of anything you cannot afford to lose. The export tools are available at any time.
We may suspend your workspace, or any user's access, immediately and without prior notice where:
We may also suspend for non-payment if an invoice remains unpaid 10 days after we notify you.
We will restore access once the cause is resolved. Suspension does not reduce fees payable for the period of suspension where the suspension arose from your breach.
You may cancel at any time (section 8), or delete your workspace from Settings → Account → Delete workspace.
Either party may terminate for material breach if the breach is not cured within 30 days of written notice.
We may also terminate your account on written notice where:
Where we terminate under this section, we will refund any fees paid for the unused remainder of your current billing period, except where termination follows your breach.
On termination your rights to use the service end. Section 10 (deletion) and section 11 (backups) apply.
We aim to keep Blob CRM available at all times and monitor it accordingly. We do not, however, guarantee uninterrupted or error-free operation, and no service-level agreement, uptime commitment or service credit applies unless we have agreed one with you in a separate signed document.
Support is provided by email at [email protected] during New Zealand business hours. We aim to respond within one business day but do not guarantee a response time.
We may modify, add to or discontinue features. We will not make a change that materially degrades the overall functionality of the service during a paid period without offering you the option to cancel and receive a pro-rated refund.
Features marked beta, preview or early access are provided as is, may be changed or withdrawn at any time, are excluded from section 14, and carry no warranty or liability of any kind.
Blob CRM integrates with third-party services including Stripe, Xero, Google, Microsoft, Zoom, Dropbox, Box and telephony providers. Those services are supplied by their own providers under their own terms, and we do not control them.
We are not responsible for any third-party service, for its availability, or for any loss, corruption or delay of data arising from an integration, an API change, or a third party's act or omission. Your use of a third-party service is between you and that provider.
Blob CRM includes optional AI features. Where you enable them, the content you submit is sent to the AI provider you configure (currently Anthropic, OpenAI or xAI) for processing.
AI output may be inaccurate, incomplete or misleading. You must review it before relying on it, and you remain responsible for any decision you take on the basis of it. We give no warranty as to AI output and accept no liability for it.
We do not use your workspace content to train our own models, and we select providers that contractually undertake not to train on data submitted through their APIs. AI features are optional and can be left disabled.
Each party may receive confidential information from the other. Each party will protect the other's confidential information with at least reasonable care, use it only to perform under these terms, and not disclose it except to personnel and advisers who need it and are under equivalent obligations.
This does not apply to information that is public through no fault of the recipient, was already known to the recipient, is independently developed, or must be disclosed by law — in which case the recipient will give notice where lawfully able.
Blob Works Limited owns the Blob CRM platform, its software, design, documentation and brand, and all intellectual property in them. Nothing in these terms transfers any of it to you, and no licence to any source code is granted.
If you give us feedback, suggestions or ideas about the service, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use them without restriction or obligation to you.
You will indemnify and hold Blob Works Limited harmless against any claim, loss, liability, fine or cost (including reasonable legal costs) arising from:
To the maximum extent permitted by law, the service is provided "as is" and we disclaim all warranties, express, implied or statutory, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or trade usage.
Accuracy of published information. We take care with our website, pricing pages, documentation and these terms, but we do not warrant that they are free from error or omission. A pricing, specification or feature statement that is published in error — for example a typographical error, a mis-stated figure, an out-of-date comparison, or a mis-description of functionality — does not bind us and does not create an entitlement. Where we discover such an error we will correct it, and where it affected a purchase we will contact you and offer either the correct terms or a full refund. Statements about third-party products are our understanding at the date shown and may become out of date.
To the maximum extent permitted by law, our total aggregate liability under or in connection with these terms, whether in contract, tort (including negligence), or otherwise, is limited to the greater of (a) the fees you paid us in the 12 months before the event giving rise to the claim, or (b) NZD $500.
We are not liable for any indirect, consequential, special, incidental or punitive loss, or for loss of profit, revenue, goodwill, business opportunity, anticipated savings, or loss or corruption of data, however arising.
These limits reflect the fees charged and the allocation of risk the parties have agreed. They do not apply to liability that cannot lawfully be limited.
Neither party is liable for failure or delay caused by an event beyond its reasonable control, including natural disaster, war, terrorism, epidemic, industrial action, failure of a utility, telecommunications network, hosting provider or other upstream service, or governmental action. Payment obligations are not excused.
We may update these terms. Where a change is material we will notify the workspace administrator by email at least 30 days before it takes effect. Continuing to use the service after that date means you accept the change. If you do not accept it, you may cancel before it takes effect.
These terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of New Zealand, without regard to conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
The courts of New Zealand have exclusive jurisdiction, and each party submits to that jurisdiction and waives any objection based on venue or inconvenient forum.
Questions: [email protected]